![]() ![]() Note that I am offered the English-US installer (currently NIS-ESD-22-21-5-44-EN.exe) for Win 7 SP1 and higher from that generic download link. ![]() If you've already run the Norton Remove and Reinstall Tool in advanced "Remove Only" mode (Advanced Options | Remove Only) as bjm_ suggested and re-booted, you could try re-installing with the full offline NIS installer from. installed? That includes any trial version of an antivirus that was installed at the factory, even if you didn't activate the license. Has this machine ever had another third-party (non-Microsoft) antivirus like McAfee, Kaspersky, etc. Same issue.while in the "Scanning" phase of the installation it interrupts and goes to "Collecting Error Logs". ![]() Went to the download from my account to reinstall. Saw no remnants of Norton on my computer. I've done both these suggestions.ran Norton Remove & Reinstall (Remove only) from a Windows Administrator user account.
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